Review of Service – Shell Gas Station, Alliston (95 Victoria St, Store #C45119) On December 9th @3:54 pm I visited this location recently and felt my needs were not met as a valid customer. I was having issues with my credit card—the pump wouldn’t accept it, so I went inside for assistance. After trying twice, the card was still declined. I then realized it was locked, so I unlocked it through the app. While I was next in line, the attendant (of Indian descent) told me to step aside so he could serve four other customers behind me. I cooperated, but when it was my turn again, he refused to accept my Air Miles card as payment because I was still having issues with my credit card. Instead of offering help, he told me to leave because he was “busy,” even though no one else was waiting at that point. Afterward, I tried again at the pump using the Shell app and it worked without any issues. In over twenty years of buying gas at various Shell locations, I have never experienced service this unprofessional or disrespectful. As a middle-aged person of colour, the way I was treated made the situation even more disappointing. I will be using a different location going forward. This staff member needs retraining in customer service.
To me was a good shell, quite clean but a small location (not that the area needs a larger Shell) but if it were to get busy there would be no room. I did not however go inside but there was wash fluid to clean your windows and i used auto pay from my app which seemed to work. would go back.
I came by to get lottery ticket always as well fuel Very good and polite staff. Store is clean as well also best fuel in town. I have bad experience with esso in past but here staff is very friendly. I don’t know the names of the staff but I think their tag name was Dj and Amri. Their supervisor and manger proud and I will always look forward to come here. Give me discount plz lol
We knows it’s winter time but management of this location does not bother to keep there lot clean. All the pump at this location are very disgusting, look like never clean ever, spiders and Webb all over the gas pump difficult to stand for pumping.
Absolutely love the laid who works there she is the best she always knows my order. As soon as I walk in the door it's on the counter waiting... shows really sweet and prices there for smokes are decent that's for sure. .. and gas is ALWAYS cheap and its shell like ...
you Have to pay inside and the guy inside refused to accept actual airmiles card. instead he insist that we Have to give him the card number to redeem. Then he said the card cannot be redeemed. CAUTION! They may use your card information. Anyway it Is one of the most expensive in the area. Try to avoid it if you can.
This station is a challenge to get in and out of. The diagonal pumps are never easy to pull straight out because someone is always blocking the exit lane and if people are waiting behind you then backing up isn't an option. I also find the pumps to be slow. Only reason I buy from here is the airmiles.
Shell is a Canadian Gas Station based in New Tecumseth, Ontario. Shell is located at 95 Victoria St E, Alliston, ON L9R 1G7, Canada.
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